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WORKERS COMPENSATION

Workers Compensation Injuries.

Get back to work. Get back to being yourself. Placing a claim and going through recovery can be a daunting, stressful experience — our physiotherapists have extensive experience in this field, and can help guide you through the process as smoothly as possible.

Workers compensation physiotherapy treatment On Form Physio treating a work-related injury

No out-of-pocket cost for approved treatment

With a valid doctor's referral and an active claim number from a registered workers compensation insurer, you're left with no out-of-pocket costs for your treatment through On Form Physio, subject to treatment approvals.

INDUSTRIES WE WORK WITH

Experience across a wide cross-section of workplaces.

Our team has worked on-site with some of the country's largest multi-national companies, across physically demanding industries with very different injury patterns, return-to-work pathways and workplace requirements. That cross-section of experience helps us tailor the right approach for just about every worker who comes through our door.

Construction

On-site experience with the physical demands and manual handling injuries common across construction sites.

Mining & Resources

Working with FIFO and resources-sector workers, including the scheduling and reporting needs that come with remote rosters.

Travel & Transport

Supporting drivers and transport staff through injuries linked to prolonged sitting, repetitive loading, and long shifts.

Supermarket Chains

Experience with the repetitive lifting, standing and stacking-related injuries common in retail and supermarket roles.

THE CLAIMS PROCESS

From injury to return to work.

Workers compensation can feel like a lot to navigate on top of recovering from an injury. Here's how the process generally runs from the point of injury through to getting back to work — we're with you at every stage, liaising with the other parties involved so you don't have to manage it alone.

1

Injury

→
2

Doctor's Referral

→
3

Claim Number Issued

→
4

Treatment at On Form Physio

→
5

Return to Work

HOW WE HELP

Navigating workers compensation, together.

Thorough Assessment

A full assessment of your current injury status and any other contributing factors.

Reporting & Liaising

Communicating with employers, doctors, other health professionals, insurers and lawyers, to keep everyone updated on progress and planning.

Suitable Duties Guidance

Recommendations to help you return to work in an alternate capacity while treatment continues, where appropriate.

Treatment & Program Design

A program tailored to you, which may combine hands-on physio, hydrotherapy, and strength & conditioning.

Workplace Visits

Assessing your normal tasks on-site, with feedback and recommendations on how best to resume them after injury.

Most importantly, we're here to guide you through the process and help keep your mind at ease.

WORKERS COMPENSATION FAQ

Common questions about your claim.

Your GP referral or Certificate of Capacity, your claim number, your insurer’s name, and your case manager’s name and contact details if you have them. It’s also worth bringing the date of your injury and any relevant imaging (X-rays, scans) if you’ve had them done. Wear comfortable, loose-fitting clothing that makes it easy for us to assess the injured area. If you’re missing any of these, get in touch before your appointment and we can talk you through next steps.
Yes — you’ll need a referral from your GP confirming physiotherapy is appropriate for your injury. In Western Australia this is generally documented through a Certificate of Capacity, which your doctor completes and should specifically note physiotherapy as part of your recommended treatment. If you’re unsure where you’re at in the process, give us a call and we can help point you in the right direction.
For approved treatment, generally no — we bill your insurer directly, so there’s no gap fee for you to cover. Treatment outside of what’s been approved in your plan would be your responsibility, so it’s always worth confirming what’s covered with your insurer or case manager if you’re unsure.
Yes — as an injured worker, the choice of physiotherapist is generally yours, even if your doctor or employer suggests someone. It’s worth confirming with us before your first visit that we’re set up to accept your particular workers compensation or insurance claim.
This depends on your state’s guidelines and your specific claim — some allow a handful of early sessions to proceed once your claim number is issued, without extra paperwork. Beyond that, we submit a treatment plan to your insurer outlining your progress and the further sessions we’re recommending, which they’ll review for approval. We handle this reporting as part of your treatment, so you don’t have to manage it yourself.
Often, yes, though it depends on your insurer. Some workers choose to start treatment privately and seek reimbursement once their claim is approved — just keep in mind that if a claim is ultimately declined, you’d remain responsible for those costs. We’d recommend confirming your options with your insurer or case manager first, and we’re happy to help liaise once you’re ready to start.
Generally, insurers will only fund one type of allied health treatment at a time — for example, physiotherapy or chiropractic care, rather than both concurrently — so your progress can be clearly tracked. If you’re receiving other treatment, it’s worth mentioning this to us and your insurer so everyone’s on the same page.

Ready to start your recovery?

Book an appointment, or get in touch first if you’ve got questions about your claim.

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